Contents
1. Information We Collect 2. How We Use It 3. Data Sharing 4. Cookies 5. Data Security 6. Your Rights 7. Children's Privacy 8. Contact UsWelcome to HealWell. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our marketplace. Please read this policy carefully before using our platform.
1. Information We Collect
Information You Provide
- Name, email address, and password when you register
- Billing and shipping address for orders
- Payment information (processed securely via PayPal/Stripe)
- Store information if you register as a vendor
- Messages sent through our contact form
Information Collected Automatically
- IP address and browser type
- Pages visited and time spent on site
- Referring website addresses
- Device information (mobile, desktop, OS)
2. How We Use Your Information
We use the information we collect to:
- Process orders and send order confirmations
- Create and manage your account
- Connect customers with vendors
- Send transactional emails (receipts, shipping updates)
- Improve our marketplace and services
- Prevent fraud and ensure platform security
- Comply with legal obligations
3. Data Sharing
We do not sell your personal information. We may share data with:
- Vendors: Order details needed to fulfill your purchase
- Payment processors: PayPal, Stripe for secure payments
- Email services: For transactional emails only
- Legal authorities: When required by law
🔒 We never sell your personal data to third parties for marketing purposes.
4. Cookies
We use cookies to enhance your experience. These include essential cookies required for the site to function, analytics cookies to understand usage, and preference cookies to remember your settings. You can control cookies through your browser settings at any time.
5. Data Security
We implement industry-standard security measures including SSL encryption, secure password hashing, and regular security audits. However, no internet transmission is 100% secure. We encourage you to use a strong, unique password for your account.
6. Your Rights
You have the right to:
- Access your personal data at any time
- Correct inaccurate information
- Request deletion of your account and data
- Export your data in a portable format
- Opt out of marketing emails anytime
7. Children's Privacy
HealWell is not intended for children under 13. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately at privacy@healwell.com.
8. Contact Us
For privacy concerns contact our Privacy Team at privacy@healwell.com or through our Contact Page.